Recall Radar

Polaris Recalls Patriot 9R MATRYX PRO RMK and Patriot 9R MATRYX RMK KHAOS Snowmobiles Due to Injury Hazard (Recall Alert)

Recall 24-720 · November 30, 2023 · Polaris

What to doConsumers should immediately stop using the recalled snowmobiles and contact Polaris or an authorized Polaris dealer to schedule a free repair to replace the primary (drive) clutch, install a clutch guard kit and receive an owner's manual addendum. Polaris is notifying all dealers and registered owners directly.

Read the official CPSC notice

Recall at a glance

Recall number
24-720 (CPSC)
Recall date
November 30, 2023
Brand
Polaris
Category
Sports, bikes and outdoor
Products
Model Year 2023 PATRIOT 9R MATRYX PRO RMK and PATRIOT 9R MATRYX RMK KHAOS Snowmobiles
Hazard
Injury Hazard (Recall Alert)
Remedy
Repair
Units
About 2,200 (In addition, about 1,000 were sold in Canada)
Made in
United States
Last updated by CPSC
November 30, 2023

What was recalled

This recall involves Polaris Model Year 2023 PATRIOT 9R MATRYX PRO RMK and PATRIOT 9R MATRYX RMK KHAOS. The recalled snowmobiles were sold in black and custom color combinations. "POLARIS" is stamped on the front side paneling of the vehicles. The VIN and model number are located on the right side of the vehicle's frame.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Model Year 2023 PATRIOT 9R MATRYX PRO RMK and PATRIOT 9R MATRYX RMK KHAOS Snowmobiles · About 2,200 (In addition, about 1,000 were sold in Canada) units

Photos from the recall notice

Recalled Polaris Model Year 2023 PATRIOT 9R MATRYX RMK KHAOS
Recalled Polaris Model Year 2023 PATRIOT 9R MATRYX RMK KHAOS
Recalled Polaris Model Year 2023 Patriot 9R MATRYX PRO RMK
Recalled Polaris Model Year 2023 Patriot 9R MATRYX PRO RMK
Recalled Polaris Snowmobile VIN/Model Number Location
Recalled Polaris Snowmobile VIN/Model Number Location

Where it was sold

Companies named in the notice: Authorized Polaris dealers nationwide from January 2022 through April 2023 for between $18,500 and $19,900.; Polaris Industries Inc., of Medina, Minnesota.

Injuries or incidents reported

The firm has received 91 reports of clutch failure, including nine reports where the clutch components separated from the unit. No injuries have been reported.

Consumer contact

Polaris Industries at 800-765-2747 from 7 a.m. to 7 p.m. CT Monday through Friday or online at www.polaris.com and click on "Off Road Recalls" at the bottom of the page or www.polaris.com/en-us/off-road-recalls/ to check if your vehicle identification number (VIN) is included in any recalls. Consumers can also contact Polaris' owner connections team at Owner.Connections@polaris.com or via an online forum accessible at https://www.polaris.com/en-us/off-road/owner-resources/help-center/email.

Recall history and context

Polaris appears in 124 CPSC recalls on record. See all Polaris recalls.

Since 2019 CPSC has recorded 451 recalls in the sports, bikes and outdoor category, 74 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Model Year 2023 PATRIOT 9R MATRYX PRO RMK and PATRIOT 9R MATRYX RMK KHAOS Snowmobiles (About 2,200 (In addition, about 1,000 were sold in Canada) units). This recall involves Polaris Model Year 2023 PATRIOT 9R MATRYX PRO RMK and PATRIOT 9R MATRYX RMK KHAOS.

Why was it recalled?

CPSC lists the reason as: Injury Hazard (Recall Alert).

What should I do if I own one?

Consumers should immediately stop using the recalled snowmobiles and contact Polaris or an authorized Polaris dealer to schedule a free repair to replace the primary (drive) clutch, install a clutch guard kit and receive an owner's manual addendum. Polaris is notifying all dealers and registered owners directly.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on November 30, 2023. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.