Recall Radar

Glen Dimplex Americas Recalls Cadet Apex72 Electric Heaters Due to Fire Hazard

Recall 24-360 · September 12, 2024 · Glen Dimplex Americas

What to doConsumers should immediately stop using the recalled heaters and contact Glen Dimplex for information on the free heater replacement and installation of the new heater at no cost to the consumer. Glen Dimplex Americas is working with apartment complexes and other living facilities directly to replace the recalled heaters and install replacements. For consumers who purchased and installed the recalled heater independently, Glen Dimplex Americas will provide for the installation of the replacement heater by a qualified technician at no cost to the consumer.

Read the official CPSC notice

Recall at a glance

Recall number
24-360 (CPSC)
Recall date
September 12, 2024
Brand
Glen Dimplex Americas
Category
Heaters, fans and air conditioners
Products
Cadet-branded Apex72 Electric Heaters
Hazard
Fire Hazard
Hazard type
Fire and burn
Remedy
Replace
Units
About 12,900
Made in
United States
Last updated by CPSC
September 12, 2024

What was recalled

This recall involves Glen Dimplex Americas' Cadet-branded Apex72 high wall electric heaters between 1200 and 1600 Watts. The fan-forced heaters have a white dust cover and are installed into walls a minimum of six feet off the ground. "Cadet," the model number, and the manufacturing date in DD-MM-YY format appear on the rating label visible through the bottom of the air outlet grill. The following models and manufacturing dates are included in this recall: Models Manufacturing Dates HW128 01-Mar-21 through 29-Feb-24 HW132 01-Mar-21 through 29-Feb-24 HW151 01-Mar-21 through 29-Feb-24 HW162 any date older than 01-Mar-24 HW162BP5 any date older than 01-Mar-24 HW168 any date older than 01-Mar-24 HW168BP5 any date older than 01-Mar-24

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Cadet-branded Apex72 Electric Heaters · About 12,900 units

Photos from the recall notice

Recalled Cadet Apex Electric Heater
Recalled Cadet Apex Electric Heater
Model and manufacturing date location
Model and manufacturing date location
Cadet, the model and the manufacturing date, in DD-MM-YY format, appear on the rating label visible through the bottom of the air outlet grill
Cadet, the model and the manufacturing date, in DD-MM-YY format, appear on the rating label visible through the bottom of the air outlet grill

Where it was sold

Companies named in the notice: Platt, Crescent Electric, CED and other electrical distributors nationwide from February 2014 through February 2024 for about $190.; Glen Dimplex Americas Ltd., of Vancouver, Washington.

Injuries or incidents reported

The firm has received one report of a heater fan malfunctioning and causing the unit to ignite. No injuries have been reported.

Consumer contact

Glen Dimplex Americas toll-free at 866-673-9880 from 8 a.m. to 6:30 p.m. ET Monday through Friday, email at apex@glendimplexamericas.zendesk.com, online at https://www.glendimplexamericas.com/en-us/product-safety-notices/2024-APEX72-Important-Recall-Information or www.glendimplexamericas.com and click on "Product Safety Notices/Recall" at the bottom of the page for more information.

Recall history and context

Since 2019 CPSC has recorded 75 recalls in the heaters, fans and air conditioners category, 17 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Cadet-branded Apex72 Electric Heaters (About 12,900 units). This recall involves Glen Dimplex Americas' Cadet-branded Apex72 high wall electric heaters between 1200 and 1600 Watts.

Why was it recalled?

CPSC lists the reason as: Fire Hazard.

What should I do if I own one?

Consumers should immediately stop using the recalled heaters and contact Glen Dimplex for information on the free heater replacement and installation of the new heater at no cost to the consumer. Glen Dimplex Americas is working with apartment complexes and other living facilities directly to replace the recalled heaters and install replacements. For consumers who purchased and installed the recalled heater…

Similar recalls in heaters, fans and air conditioners

Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on September 12, 2024. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.