ZLINE Expands Consumer Options in Recall of Gas Ranges; Serious Risk of Injury or Death from Carbon Monoxide Poisoning

Recall 24-028 · November 21, 2023 · ZLINE Expands Consumer Options in

What to doThese ranges were recalled in January 2023, and consumers were offered a repair. ZLINE is expanding the remedies available to consumers to also include a replacement range or a refund. All consumers who have an affected range should immediately stop using the oven compartment, even if they have already had their range repaired as part of the prior recall. Consumers who have received a repair are being contacted directly by ZLINE with additional information and about the offer of an inspection, a replacement range or a refund. Consumers who have not yet scheduled a repair as part of the recall should contact ZLINE for information regarding available remedies. Consumers may continue to use…

Read the official CPSC notice

Recall at a glance

Recall number: 24-028 (CPSC)
Recall date: November 21, 2023
Brand: ZLINE Expands Consumer Options in
Category: Kitchen and small appliances
Products: ZLINE 30-inch, 36-inch and 48-inch RG gas ranges
Hazard: Poisoning and toxic substances hazard
Hazard type: Poisoning and toxic substances
Remedy: Refund, Replace, Repair
Units: About 30,000
Made in: China
Last updated by CPSC: November 21, 2023

What was recalled

This recall involves the oven compartment of ZLINE gas ranges with model numbers RG30, RGS-30, RGB-30, RG36, RGS-36, RGB-36, RG48, RGS-48 and RGB-48. The ranges were sold in various door colors including black matte, blue gloss, blue matte, DuraSnow, red gloss, red matte and white matte and multiple finishes including stainless steel, black stainless steel and DuraSnow, a cloudy steel finish. The recalled ranges were sold in three sizes, 30 inches, 36 inches and 48 inches. The ZLINE logo is printed on the bottom of the door. The model number is printed on a label on the back of the range. For ranges purchased after 2020, the model number is also printed on a label underneath the right side of the range top, visible when the oven door is open. Only ZLINE gas ranges with these model numbers are included in this recall.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

ZLINE 30-inch, 36-inch and 48-inch RG gas ranges · About 30,000 units

Photos from the recall notice

Where it was sold

Companies named in the notice: Best Buy, Lowe's, The Home Depot and The Range Hood Store stores nationwide and online at www.bestbuy.com, www.build.com, www.costco.com, www.homedepot.com, www.therangehoodstore.com, www.overstock.com and www.wayfair.com. The gas ranges were sold from February 2019 through December 2022 for between $2,300 and $6,900.; ZLINE Kitchen and Bath, of Reno, Nev..

Injuries or incidents reported

Before the recall, ZLINE received 44 reports of carbon monoxide emission, including three reports of consumers seeking medical attention. After the recall was announced, ZLINE received 131 reports that the repair was not completed successfully and that the ranges were still emitting dangerous levels of carbon monoxide.

Consumer contact

ZLINE toll-free at 833-226-1400 from 9 a.m. to 8:30 p.m. ET Monday through Friday, email at rgrecall@zlinekitchen.com or online at www.zlinekitchen.com/recalls or www.zlinekitchen.com and click on the banner at the top of the page for more information.

Recall history and context

Since 2019 CPSC has recorded 149 recalls in the kitchen and small appliances category, 41 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

ZLINE 30-inch, 36-inch and 48-inch RG gas ranges (About 30,000 units). This recall involves the oven compartment of ZLINE gas ranges with model numbers RG30, RGS-30, RGB-30, RG36, RGS-36, RGB-36, RG48, RGS-48 and RGB-48.

Why was it recalled?

CPSC lists the reason as: Poisoning and toxic substances hazard.

What should I do if I own one?

These ranges were recalled in January 2023, and consumers were offered a repair. ZLINE is expanding the remedies available to consumers to also include a replacement range or a refund. All consumers who have an affected range should immediately stop using the oven compartment, even if they have already had their range repaired as part of the prior recall. Consumers who have received a repair are being contacted…

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on November 21, 2023. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.