Sundance Spas Recalls Jacuzzi and Sundance Spas Brand Hot Tubs Due to Injury and Thermal Burn Hazards

Recall 23-068 · December 15, 2022 · Sundance Spas

What to doConsumers should use an accurate external thermometer to confirm the water temperature to be no higher than 104 degrees prior to entering the hot tub to prevent injuries and burns. Consumers should not enter the recalled hot tubs if the external thermometer temperature reads higher than 104 degrees. Contact a local authorized Jacuzzi dealer at www.jacuzzi.com/en-us/find-a-dealer/ for Jacuzzi brands and a Sundance Spas dealer at www.sundancespas.com/en-us/find-a-dealer/ for Sundance Spas brands, to schedule a free repair. Sundance Spas and Jacuzzi Hot Tub are contacting all known purchasers directly.

Read the official CPSC notice

Recall at a glance

Recall number: 23-068 (CPSC)
Recall date: December 15, 2022
Brand: Sundance Spas
Category: Other consumer products
Products: Jacuzzi® Hot Tubs and Sundance® Spas
Hazard: Injury and Thermal Burn Hazards
Hazard type: Fire and burn
Remedy: Repair
Units: About 23,700 (In addition, about 5,400 were sold in Canada and about 40 were sold in Mexico)
Made in: Mexico
Last updated by CPSC: December 15, 2022

What was recalled

This recall involves JacuzziJ-200, J-300, J-400 and J-500 collection hot tubs and Sundance Spas 680, 780, 880 and 980 Series spas. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub. The serial number can be entered into the recall links, www.sundancespas.com/en-us/recall.html or www.jacuzzi.com/en-us/recall.html, to identify hot tubs with the recalled sensor.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

Jacuzzi® Hot Tubs and Sundance® Spas · About 23,700 (In addition, about 5,400 were sold in Canada and about 40 were sold in Mexico) units

Photos from the recall notice

Recalled Jacuzzi J-200, J-300, J-400 or J-500 collection hot tubs

Recalled Sundance Spa 680, 780, 880 or 980 series spas

Location of the model number and serial number inside the equipment bay of the hot tub

Where it was sold

Companies named in the notice: Authorized Sundance Spas or Jacuzzi Hot Tubs dealers nationwide from July 2021 through December 2022 for between $6,500 and $30,000.; Sundance Spas Inc., (which also does business as Jacuzzi Hot Tubs), of Chino, Calif..

Injuries or incidents reported

Sundance Spas has received 185 reports of inaccurate temperature readings. No injuries have been reported.

Consumer contact

Sundance Spas at 800-549-1502from 7 a.m. to 4 p.m. PT Monday through Friday, email at TempSensor@jacuzzi.com for Jacuzzi brands and TempSensor@sundancespas.com for Sundance Spas brands or Sundance Spas online at www.sundancespas.com/en-us/recall.html or www.sundancespas.com and click on "Recall Information" at the bottom of the page for more information or Jacuzzi online at www.jacuzzi.com/en-us/recall.html or www.jacuzzi.com and click on "Recall Information" at the bottom of the page for more information.

Recall history and context

Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Jacuzzi® Hot Tubs and Sundance® Spas (About 23,700 (In addition, about 5,400 were sold in Canada and about 40 were sold in Mexico) units). This recall involves JacuzziJ-200, J-300, J-400 and J-500 collection hot tubs and Sundance Spas 680, 780, 880 and 980 Series spas.

Why was it recalled?

CPSC lists the reason as: Injury and Thermal Burn Hazards.

What should I do if I own one?

Consumers should use an accurate external thermometer to confirm the water temperature to be no higher than 104 degrees prior to entering the hot tub to prevent injuries and burns. Consumers should not enter the recalled hot tubs if the external thermometer temperature reads higher than 104 degrees. Contact a local authorized Jacuzzi dealer at www.jacuzzi.com/en-us/find-a-dealer/ for Jacuzzi brands and a Sundance…

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on December 15, 2022. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.