Recall Radar

Ortal Recalls Gas Fireplaces Due to Fire Hazard

Recall 23-065 · December 8, 2022 · Ortal

What to doConsumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that purchased or installed the recalled products. Ortal will install a retrofit plate and provide an inspection free of charge to consumers.

Read the official CPSC notice

Recall at a glance

Recall number
23-065 (CPSC)
Recall date
December 8, 2022
Brand
Ortal
Category
Heaters, fans and air conditioners
Products
Traditional 90 and Traditional 110 Gas Fireplaces
Hazard
Fire Hazard
Hazard type
Fire and burnPoisoning and toxic substances
Remedy
Repair
Units
About 400
Made in
Israel
Last updated by CPSC
December 8, 2022

What was recalled

This recall involves Ortal's direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR. The fireplaces have a black finish and run on natural gas and propane gas. Model TR90 measures about 43.5 inches wide, 37.5 inches high and 24.5 inches deep; and model TR110 measures about 48.5 inches wide, 37.5 inches high and 24.5 inches deep. Model number US90XXTRP1SNXLXX or US110XTRP1SNXLXXX is on the rating plate located on the bottom of the fireplace near the valve control.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Traditional 90 and Traditional 110 Gas Fireplaces · About 400 units

Photos from the recall notice

Recalled Ortal direct vent gas fireplace - model name TR110
Recalled Ortal direct vent gas fireplace - model name TR110
Recalled Ortal direct vent gas fireplace - model name TR90
Recalled Ortal direct vent gas fireplace - model name TR90

Where it was sold

Companies named in the notice: Authorized dealers and professional installers nationwide from May 2016 through February 2020 for between $5,600 and $6,200.; Ortal USA Inc., of Columbus, Ohio.

Injuries or incidents reported

The firm has received four reports of incorrect fireplace installation, all resulting in fires, causing property damage. No injuries have been reported.

Consumer contact

Ortal at 800-238-7000 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.ortalheat.com/productrecall or www.ortalheat.com and click on Product Recall for more information.

Recall history and context

Since 2019 CPSC has recorded 75 recalls in the heaters, fans and air conditioners category, 17 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Traditional 90 and Traditional 110 Gas Fireplaces (About 400 units). This recall involves Ortal's direct vent gas fireplaces installed by professionals, with model names Traditional 90 (TR90) and Traditional 110 (TR110) TR.

Why was it recalled?

CPSC lists the reason as: Fire Hazard.

What should I do if I own one?

Consumers should immediately stop using the recalled fireplaces until they have been in contact with Ortal or their authorized Ortal dealer to determine whether their fireplace needs a retrofit plate. A retrofit plate will only be installed if the fireplace is positioned on a wooden base or floor. Ortal is directly contacting all known dealers, installers, distributors, homeowners, and any other individuals that…

Similar recalls in heaters, fans and air conditioners

Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on December 8, 2022. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.