Custom Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children; One Death Reported
Recall at a glance
- Recall number
- 22-235 (CPSC)
- Recall date
- September 29, 2022
- Brand
- Custom Elevator
- Category
- Other consumer products
- Products
- Residential elevators
- Hazard
- Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children; One Death Reported
- Hazard type
- Suffocation and strangulation
- Remedy
- Repair
- Made in
- United States
- Last updated by CPSC
- September 29, 2022
What was recalled
This recall involves select Custom Elevator residential elevators with either hydraulic drives (HYD) or winding drum drives (WD). The Custom Elevator brand name is located on the controllers and hydraulic power unit. The elevators are used in consumers' homes.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Residential elevators
Photos from the recall notice
Where it was sold
Companies named in the notice: Custom Elevators sold the units to elevator contactors nationwide from 2003 through August 2022 for between $10,000 and $25,000, excluding installation costs charged by third party installation companies.; Custom Elevator, of Plumsteadville, Pennsylvania.
Injuries or incidents reported
In July 2021, a 7-year-old child died in a vacation home in North Carolina after becoming entrapped in a residential elevator.
Consumer contact
Custom Elevator toll-free at 888-443-2800 from 8 a.m. to 5 p.m. ET Monday through Friday, email at spaceguards@customelevatorinc.com or online at www.homeelevator-recall.com/customelevator or www.customelevatorinc.com and click on "Important Recall Notice" for more information and for those specific elevators subject to the recall.
Recall history and context
Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Residential elevators. This recall involves select Custom Elevator residential elevators with either hydraulic drives (HYD) or winding drum drives (WD).
Why was it recalled?
CPSC lists the reason as: Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children; One Death Reported.
What should I do if I own one?
Consumers should keep young children away from the recalled residential elevators and contact Custom Elevator for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided upon request.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on September 29, 2022. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.