Recall Radar

Bella Elevator Recalls Residential Elevators Due to Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children

Recall 22-045 · January 11, 2022 · Bella Elevator

What to doConsumers should keep unsupervised young children away from the recalled residential elevators and contact the manufacturers for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided on request.

Read the official CPSC notice

Recall at a glance

Recall number
22-045 (CPSC)
Recall date
January 11, 2022
Brand
Bella Elevator
Category
Other consumer products
Products
Bella residential elevators
Hazard
Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children
Hazard type
Suffocation and strangulation
Remedy
Repair
Units
About 10,500
Made in
United States
Last updated by CPSC
January 11, 2022

What was recalled

This recall involves Bella residential elevators manufactured from 2009 to 2021. Models include Symmetry IGD, Hydraulic, and Winding Drum Elevators. The Symmetry brand name is located on the elevators' controllers. The elevators are used in consumers' homes.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Bella residential elevators · About 10,500 units

Photos from the recall notice

Residential Elevator with Space Between the Exterior Landing (Hoistway) Door and Interior Elevator Car (Accordion) Door. A young child can become entrapped if there is a hazardous gap between the doors.
Residential Elevator with Space Between the Exterior Landing (Hoistway) Door and Interior Elevator Car (Accordion) Door. A young child can become entrapped if there is a hazardous gap between the doors.
Scenario depicting a child trapped between an exterior landing (hoistway) door and an interior elevator car door due to a hazardous gap. The exterior door locks the young child in the space between the doors when the elevator is called to another floor, putting the child at risk of being crushed or pinned and suffering serious injuries or death.
Scenario depicting a child trapped between an exterior landing (hoistway) door and an interior elevator car door due to a hazardous gap. The exterior door locks the young child in the space between the doors when the elevator is called to another floor, putting the child at risk of being crushed or pinned and suffering serious injuries or death.

Where it was sold

Companies named in the notice: Bella residential elevators and parts were sold through a network of authorized dealers and, occasionally, directly to consumers nationwide from June 2009 to December 2021 for between approximately $20,000 and $35,000 including installation.; Bella Elevator, LLC, d/b/a Symmetry Elevating Solutions, of Peoria, Ill..

Consumer contact

Bella Elevator toll-free at 877-375-1428 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.home-elevator-door-gap.com or www.symmetryelevators.com and click on "Recall" at the bottom of the page for more information.

Recall history and context

Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Bella residential elevators (About 10,500 units). This recall involves Bella residential elevators manufactured from 2009 to 2021.

Why was it recalled?

CPSC lists the reason as: Child Entrapment Hazard; Risk of Serious Injury or Death to Young Children.

What should I do if I own one?

Consumers should keep unsupervised young children away from the recalled residential elevators and contact the manufacturers for instructions on how to measure for space guards to correct any hazardous gap. Space guards will be provided free of charge and assistance with space guard installation will be provided on request.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on January 11, 2022. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.