Verizon Recalls 2.5 Million Ellipsis Jetpack Mobile Hotspots Imported by Franklin Wireless Due to Fire and Burn Hazards

Recall 21-106 · April 8, 2021 · Verizon

What to doConsumers can reduce the risk of hazard by powering the unit off, unplugging it from its power source and store in a place away from children, on top a hard surface with adequate ventilation around the unit and away from combustibles until it can be properly returned to Verizon. If consumers must use the product for internet access, then they should take the following steps: Turn the recalled hotspot "on" and plug it in to allow the hotspot to receive two over-the-air automatic software updates that: (a) enable the device's identifying number to be viewed on its scrolling screen and (b) prevent the device from charging while the device is plugged in and powered on. After the software…

Read the official CPSC notice

Recall at a glance

Recall number: 21-106 (CPSC)
Recall date: April 8, 2021
Brand: Verizon
Category: Other consumer products
Products: Ellipsis Jetpack mobile hotspots
Hazard: Fire and Burn Hazards
Hazard type: Fire and burn
Remedy: Replace
Units: About 2.5 million
Made in: Vietnam, Taiwan
Last updated by CPSC: April 8, 2021

What was recalled

This recall involves Ellipsis Jetpack mobile hotspots imported by Franklin Wireless Corp. The recalled Jetpacks are dark navy plastic oval devices that are about 3.5 inches wide and 2.25 inches tall. "verizon" is printed below the digital display window on the front of the device. The charger provided with the recalled Jetpacks has a sticker on the wire that states: Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

Ellipsis Jetpack mobile hotspots · About 2.5 million units

Photos from the recall notice

Recalled Ellipsis Jetpack Hotspot (Back view)

Where it was sold

Companies named in the notice: Verizon stores nationwide, and other stores and to school districts nationwide and online at www.verizon.com from April 2017 through March 2021 for between $50 to $150.; Franklin Wireless Corp., of San Diego, Calif.; Cellco Partnership, d/b/a Verizon Wireless, of Basking Ridge, New Jersey.

Injuries or incidents reported

Verizon has received 15 reports of devices overheating, including six reports of fire damage to bedding or flooring and two reports of minor burn injuries.

Consumer contact

Verizon toll-free at 855-205-2627 from 8 a.m. to 10 p.m. ET or online at www.EllipsisJetpackRecall.expertinquiry.com or www.verizon.com and click on "Recalls" on the bottom of the page for more information.

Recall history and context

Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Ellipsis Jetpack mobile hotspots (About 2.5 million units). This recall involves Ellipsis Jetpack mobile hotspots imported by Franklin Wireless Corp.

Why was it recalled?

CPSC lists the reason as: Fire and Burn Hazards.

What should I do if I own one?

Consumers can reduce the risk of hazard by powering the unit off, unplugging it from its power source and store in a place away from children, on top a hard surface with adequate ventilation around the unit and away from combustibles until it can be properly returned to Verizon. If consumers must use the product for internet access, then they should take the following steps: Turn the recalled hotspot "on" and plug…

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on April 8, 2021. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.