Republic Wireless Recalls Relay Charging Cables Due to Overheating and Burn Hazards

Recall at a glance

What was recalled

The recalled charging cables were sold individually and with some Relay Screenless Communication devices. The cables are three feet long with a USB Type-A male connector on one end and a charging head on the opposite end. The charging head has a 5 pin pattern (5 in-line "pogo" pins) that allows it to charge Republic's Relay device. The charging head has a magnet that aids in mating the pins on the charging head with the contacts on the device. Affected charging cables do not have the Relay logo on the back of the portion of the charging head that connects to the Relay device. This recall only applies to cables sold with some Relay devices and cables sold separately from May 2018 through May 2019. After October 2018, Relay devices were manufactured and packaged with cables containing additional circuitry in the charging head to address the overheating risk.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

• Charging Cable for Relay Screenless Communication Devices · About 15,000 units

Photos from the recall notice

Where it was sold

Companies named in the notice: Relay devices packaged with recalled charging cables were sold at Relaygo.com, Target, and Amazon beginning in May 2018 for between $49 to $100. Individual recalled cables were sold on Relaygo.com for about $15.00 from May 2018 through May 2019.; Republic Wireless Inc., of Raleigh, North Carolina.

Injuries or incidents reported

Republic has received two reports of incidents of the charging cable overheating. No injuries have been reported.

Consumer contact

By email at support@relaygo.com, online at www.relaygo.com/cableinfo or at www.relaygo.com and click on “Support Documentation” and then “Important Notice About Relay Charging Cables”, or call Republic Wireless toll-free at 833-832-0053.

Recall history and context

Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.

Frequently asked questions

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