Lennox Industries Recalls Ductless Heat Pumps Due to Fire Hazard
Recall at a glance
- Recall number
- 20-083 (CPSC)
- Recall date
- February 27, 2020
- Brand
- Lennox
- Category
- Other consumer products
- Products
- Lennox Ductless Single-Zone and Multi-Zone heat pumps
- Hazard
- Fire Hazard
- Hazard type
- Fire and burn
- Remedy
- Replace
- Units
- About 1,650 (in addition, about 380 were sold in Canada)
- Made in
- China
- Last updated by CPSC
- February 27, 2020
What was recalled
This recall involves three models of Lennox Ductless Single-Zone or Multi-Zone heat pumps. The model and serial numbers can be found on the nameplate on the side of the units. Only heat pumps with the following model and serial numbers are included in the recall: Model Number Serial Number MPA018S4M-1P 6915XXXXXX or 6916XXXXXX MPA048S4S-1P 6915XXXXXX or 6916XXXXXX MPA048S4M-1P 6915XXXXXX or 6916XXXXXX
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Lennox Ductless Single-Zone and Multi-Zone heat pumps · About 1,650 (in addition, about 380 were sold in Canada) units
Photos from the recall notice
Where it was sold
Companies named in the notice: Lennox independent dealers nationwide from January 2016 through November 2019 for between $8,700 and $15,550.; Lennox Industries Inc. and/or Lennox Industries (Canada) Ltd., of Canada.
Injuries or incidents reported
The firm has received two reports, both in Canada, of overheating. One report included a small hole in the heat pump motor due to melting and one report of the fan blade and motor catching fire. No injuries have been reported.
Consumer contact
Lennox at 800-527-3506 from 8 a.m. to 5 p.m. CT Monday through Friday or by clicking on the Recall Notice posting on the landing page of https://www.lennox.com or by visiting https://www.lennox.com/about/safety/product-recalls.
Recall history and context
Lennox appears in 2 CPSC recalls on record.
Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Lennox Ductless Single-Zone and Multi-Zone heat pumps (About 1,650 (in addition, about 380 were sold in Canada) units). This recall involves three models of Lennox Ductless Single-Zone or Multi-Zone heat pumps.
Why was it recalled?
CPSC lists the reason as: Fire Hazard.
What should I do if I own one?
Consumers should immediately contact their installing servicer, dealer, or contractor to arrange for a free replacement of the outdoor unit. While awaiting replacement, consumers should monitor the recalled heat pumps while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units. Lennox is contacting all known independent dealers about the recall directly.…
More recalls from Lennox
- Lennox Industries Recalls to Repair Garage Heaters
April 14, 2011 · Lennox · Heaters, fans and air conditionersThis recall involves Lennox garage heaters with heating capacity, model number, and serial number listed below. The brand name "Lennox", the model number and the serial…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on February 27, 2020. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.