Recall Radar

Quest Products Recalls ALOCANE Emergency Burn Pads Due to Failure to Meet Child Resistant Closure Requirement; Risk of Poisoning

Recall 20-019 · November 14, 2019 · Quest Products

What to doConsumers should immediately stop using the recalled burn pads, store the pads in a safe location out of reach of children and contact Quest Products to return the pain relieving pads for a free ALOCANE® Emergency Burn Gel 2.5 ounce child resistant tube or a full refund.

Read the official CPSC notice

Recall at a glance

Recall number
20-019 (CPSC)
Recall date
November 14, 2019
Brand
Quest Products
Category
Personal care and health
Products
ALOCANE® Emergency Burn Pads
Hazard
Failure to Meet Child Resistant Closure Requirement; Risk of Poisoning
Hazard type
Poisoning and toxic substances
Remedy
Refund, Replace
Units
About 153,000
Made in
United States
Last updated by CPSC
November 14, 2019

What was recalled

This recall involves the ALOCANE® Emergency Burn Pads (10 count and 15 count) which come in a white and red box with "MAXIMUM STRENGTH ALOCANE® Emergency Burn Pads" printed on the front. The product is an over the counter Gel Infused Pad with lidocaine (4%) as the active ingredient. The pads are sold in a 10 count box and 15 count box with the lot numbers 4179, 4180, 4235, 4645, 4646 or 4698 printed next to the barcode on the box. The UPC number for the affected product is 8-46241-02448-7 and can be found on the bottom of the box.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • ALOCANE® Emergency Burn Pads · About 153,000 units

Photos from the recall notice

Where it was sold

Companies named in the notice: Walgreens, Walmart, Target, Kroger, Meijer, other pharmacies nationwide, and online at Amazon.com, HomeDepot.com, Overstock.com, MyQuestStore.com and Alocane.com from March 2018 through June 2019 for about $9.; Quest Products LLC, of Pleasant Prairie, Wis..

Consumer contact

Quest Products at 800-650-0113 from 9 a.m. to 5 p.m. CT Monday through Friday, or online at www.alocane.com and click on “Contact Us” for more information.

Recall history and context

Since 2019 CPSC has recorded 80 recalls in the personal care and health category, 12 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

ALOCANE® Emergency Burn Pads (About 153,000 units). This recall involves the ALOCANE® Emergency Burn Pads (10 count and 15 count) which come in a white and red box with "MAXIMUM STRENGTH ALOCANE® Emergency Burn Pads" printed on the front.

Why was it recalled?

CPSC lists the reason as: Failure to Meet Child Resistant Closure Requirement; Risk of Poisoning.

What should I do if I own one?

Consumers should immediately stop using the recalled burn pads, store the pads in a safe location out of reach of children and contact Quest Products to return the pain relieving pads for a free ALOCANE® Emergency Burn Gel 2.5 ounce child resistant tube or a full refund.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on November 14, 2019. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.