Recall Radar

Tiffany & Co. Recalls Crystal Mugs Due to Burn and Laceration Hazards (Recall Alert)

Recall 18-722 · February 6, 2018 · Tiffany

What to doConsumers should immediately stop using the recalled mugs and contact Tiffany & Co. for a full refund plus a $100 gift card. Consumers can return the mug for a refund and gift card through one of three options: 1) return the product to a local Tiffany & Co. store 2) return the mug using a pre-paid return shipping label provided by the firm or 3) contact Tiffany & Co. to dispatch a shipping carrier to the consumer's location to pick up the mug. If broken, do not attempt to return the mug. Carefully dispose of the glass and contact Tiffany & Co. for the refund and gift card. Tiffany is directly contacting consumers who purchased the recalled mugs.

Read the official CPSC notice

Recall at a glance

Recall number
18-722 (CPSC)
Recall date
February 6, 2018
Brand
Tiffany
Category
Candles and household goods
Products
Wheat Leaf Crystal Mugs
Hazard
Burn and Laceration Hazards (Recall Alert)
Hazard type
Fire and burnLaceration and cuts
Remedy
Refund
Units
About 3,300
Made in
Slovenia
Last updated by CPSC
February 6, 2018

What was recalled

The recall involves the 11 ounce Wheat Leaf crystal glass mugs. The mugs measure about 3.5 inches tall and 3 inches in diameter, with a handle. They are clear with a wheat leaf pattern etched into the glass. The mugs have a blue sticker stating "TIFFANY & CO. Made in Slovenia. CRYSTAL GLASS." "TIFFANY & CO. 13559" appears on the bottom of the mugs.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Wheat Leaf Crystal Mugs · About 3,300 units

Photos from the recall notice

Wheat Leaf Crystal Mug
Wheat Leaf Crystal Mug

Where it was sold

Companies named in the notice: Tiffany & Co. stores, online at www.tiffany.com, in the Tiffany & Co. 2017 Home and Accessories catalog and through the "Tiffany For Business" sales channel in the U.S. from October 2017 through December 2017 for about $60.; STEKLARNA ROGAŠKA D.D., of Slovenia; Tiffany and Company, of New York, N.Y.; Tiffany and Company U.S. Sales, LLC., of New York, N.Y., doing business as TIFFANY & CO.

Injuries or incidents reported

Tiffany & Co. has received six reports of the mug breaking when hot liquid was poured into it. No injuries have been reported.

Consumer contact

Tiffany & Co. at 800-843-3269 from 8 a.m. until midnight ET Monday through Friday, and 8 a.m. until 8 p.m. ET on weekends, or online at www.tiffany.com and click on Frequently Asked Questions for more information.

Recall history and context

Tiffany appears in 2 CPSC recalls on record.

Since 2019 CPSC has recorded 166 recalls in the candles and household goods category, 33 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Wheat Leaf Crystal Mugs (About 3,300 units). The recall involves the 11 ounce Wheat Leaf crystal glass mugs.

Why was it recalled?

CPSC lists the reason as: Burn and Laceration Hazards (Recall Alert).

What should I do if I own one?

Consumers should immediately stop using the recalled mugs and contact Tiffany & Co. for a full refund plus a $100 gift card. Consumers can return the mug for a refund and gift card through one of three options: 1) return the product to a local Tiffany & Co. store 2) return the mug using a pre-paid return shipping label provided by the firm or 3) contact Tiffany & Co. to dispatch a shipping carrier to the consumer's…

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on February 6, 2018. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.