FedEx Supply Chain Recalls Cellphone Batteries That Could Lead to Fire and Burn Hazards (Recall Alert)
Recall at a glance
- Recall number
- 17-762 (CPSC)
- Recall date
- August 16, 2017
- Brand
- FedEx Supply Chain
- Category
- Power banks, chargers and batteries
- Products
- Batteries in refurbished cellphones
- Hazard
- Fire and burn hazard
- Hazard type
- Fire and burn
- Remedy
- Replace
- Units
- About 10,200 batteries
- Made in
- Unknown
- Last updated by CPSC
- August 16, 2017
What was recalled
This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only. FedEx and Samsung have determined that some of the recalled batteries are counterfeit and show anomalies that can lead the batteries to overheat. The batteries are non-OEM, which means they were not supplied as original equipment by the phone's manufacturer, Samsung.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Batteries in refurbished cellphones · About 10,200 batteries units
Photos from the recall notice
Where it was sold
Companies named in the notice: The refurbished cellphones were distributed by FedEx Supply Chain and provided as replacement phones only through AT&T's Insurance program between December 2016 and April 2017.; FedEx Supply Chain Logistics & Electronics, Inc., of Cranberry Township, Pa..
Injuries or incidents reported
FedEx Supply Chain has received one report of a counterfeit battery overheating. There have been no reports of injuries or property damage.
Consumer contact
FedEx Supply Chain at 800-338-0163 from 9 a.m. to 6 p.m. ET Monday through Friday or online at www.exchangemybattery.com for more information.
Recall history and context
Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Batteries in refurbished cellphones (About 10,200 batteries units). This recall involves batteries placed into refurbished AT&T Samsung Galaxy Note 4 cellphones by FedEx Supply Chain and distributed as replacement phones through AT&T's Insurance program only.
Why was it recalled?
CPSC lists the reason as: Fire and burn hazard.
What should I do if I own one?
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on August 16, 2017. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.