Segway Reannounces Recall of Off-Board Chargers for Segway Personal Transporters Due to Shock Hazard (Recall Alert)
Recall at a glance
- Recall number
- 17-742 (CPSC)
- Recall date
- May 5, 2017
- Brand
- Segway Reannounces
- Category
- Power banks, chargers and batteries
- Products
- Off-Board Chargers for Segway Personal Transporters (PT)
- Hazard
- Shock Hazard (Recall Alert)
- Hazard type
- Electric shock
- Remedy
- Repair
- Units
- About 24 (in addition, 17 were previously recalled in September 2015)
- Made in
- United States
- Last updated by CPSC
- May 5, 2017
What was recalled
This recall involves Segway PT Off-Board Chargers manufactured from January 2015 to October 2016 with part number 23288-00001. The chargers are black, box-shaped and measure 8 inches wide by 13.75 inches deep by 4 inches high. Two wires used to connect the unit to Segway PT batteries extend from one end. The Segway brand name is on the charger above these wires. Chargers with the following serial numbers are included in the recall: 15201C000362, 15201C000364, 15201C000366, 15208C000404, 15208C000406, 15222C000460, 15225C000486, 15225C000489, 15225C000494, 15242C000546, 16210C000621, 16210C000629, 16210C000630, 16210C000631, 16210C000632, 16210C000635, 16210C000636, 16214C000638, 16214C000639, 16214C000641, 16214C000642, 16214C000643, 16214C000645 and 16214C000646. The serial number and part number are on a silver data plate attached to the bottom of the charger.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Off-Board Chargers for Segway Personal Transporters (PT) · About 24 (in addition, 17 were previously recalled in September 2015) units
Photos from the recall notice

Where it was sold
Companies named in the notice: Authorized Segway dealers and distributors and directly from Segway Inc. from January 2015 through April 2017 for about $920.; Segway Inc., of Bedford, N.H..
Consumer contact
Segway toll-free at 866-473-4929 from 8 a.m. to 5 p.m. ET, Monday through Friday or online at www.segway.com and click on Off-Board Charger Recall for more information.
Recall history and context
Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Off-Board Chargers for Segway Personal Transporters (PT) (About 24 (in addition, 17 were previously recalled in September 2015) units). This recall involves Segway PT Off-Board Chargers manufactured from January 2015 to October 2016 with part number 23288-00001.
Why was it recalled?
CPSC lists the reason as: Shock Hazard (Recall Alert).
What should I do if I own one?
Consumers should immediately stop using the recalled chargers, unplug and contact Segway or the Segway dealer from whom it was purchased to receive a free replacement power cord equipped with a ground fault circuit interrupter (GFCI). Segway is contacting consumers directly.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on May 5, 2017. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.