Toshiba Expands Recall of Laptop Computer Battery Packs Due to Burn and Fire Hazards
Recall at a glance
- Recall number
- 17-064 (CPSC)
- Recall date
- January 4, 2017
- Brand
- Toshiba Expands
- Category
- Power banks, chargers and batteries
- Products
- Panasonic battery packs used in Toshiba laptop computers
- Hazard
- Burn and Fire Hazards
- Hazard type
- Fire and burn
- Remedy
- Replace
- Units
- About 83,000 (91,000 units were previously recalled on March 30, 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico.
- Made in
- China
- Last updated by CPSC
- January 4, 2017
What was recalled
This expanded recall involves Panasonic lithium-ion battery packs installed in 41 models of Toshiba Satellite laptops, including the Satellite models affected by the March 2016 recall. Toshiba has expanded the number of battery packs to include those sold between June 2011 and November 2016. The battery packs also were sold separately and installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Panasonic battery packs used in Toshiba laptop computers · About 83,000 (91,000 units were previously recalled on March 30, 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico. units
Photos from the recall notice
Where it was sold
Companies named in the notice: Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through November 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.; Panasonic, of Japan; Toshiba America Information Systems Inc., of Irvine, Calif..
Injuries or incidents reported
The firm has received five reports of the battery pack overheating and melting, including one additional report since the first recall announcement. No injuries have been reported.
Consumer contact
Toshiba America Information Systems toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at http://go.toshiba.com/battery or at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page.
Recall history and context
Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Panasonic battery packs used in Toshiba laptop computers (About 83,000 (91,000 units were previously recalled on March 30, 2016). In addition, 10,000 were sold in Canada and 5,000 in Mexico. units). This expanded recall involves Panasonic lithium-ion battery packs installed in 41 models of Toshiba Satellite laptops, including the Satellite models affected by the March 2016 recall.
Why was it recalled?
CPSC lists the reason as: Burn and Fire Hazards.
What should I do if I own one?
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on January 4, 2017. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.