Denon Recalls Rechargeable Battery Packs Due to Fire and Burn Hazards

Recall at a glance

What was recalled

This recall involves Denon's HEOS 1 Go Pack lithium-ion rechargeable battery packs for wireless speakers. Only HEOS 1 Go Packs with a 10-character alpha-numeric serial number beginning with 5 or 601G91 and ending with 3517 through 4004 are included in the recall; the battery packs are black or white, hexagon-shaped and have four blue LED lights and a power button. HEOS, the model and serial numbers are printed on the bottom. Only the speaker battery is being recalled.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

• HEOS 1 Go Pack rechargeable battery packs · About 3,400 (in addition, 240 were sold in Canada) units

Photos from the recall notice

Where it was sold

Companies named in the notice: Best Buy (Magnolia), Brookstone and online at BestBuy.com and Amazon.com from May 2015 through June 2016 for about $100.; Denon Electronics (USA) LLC, of Mahwah, N.J..

Consumer contact

Denon toll-free at 844 -759-1987 from 10 a.m. to 10 p.m. ET Monday through Friday and 12 p.m. to 8 p.m. ET on Saturday or online at https://usa.denon.com and click on "Product Recall Information" at the bottom of the page.

Recall history and context

Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.

Frequently asked questions

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