Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards
Recall at a glance
- Recall number
- 16-131 (CPSC)
- Recall date
- March 30, 2016
- Brand
- Toshiba
- Category
- Power banks, chargers and batteries
- Products
- Panasonic battery packs used in Toshiba laptop computers
- Hazard
- Burn and Fire Hazards
- Hazard type
- Fire and burn
- Remedy
- Replace
- Units
- About 91,000 (in addition, 10,000 were sold in Canada)
- Made in
- China, Japan
- Last updated by CPSC
- April 13, 2016
What was recalled
This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Panasonic battery packs used in Toshiba laptop computers · About 91,000 (in addition, 10,000 were sold in Canada) units
Photos from the recall notice
Where it was sold
Companies named in the notice: Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through January 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.; Panasonic, of Japan; Toshiba America Information Systems Inc., of Irvine, Calif..
Injuries or incidents reported
The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.
Consumer contact
Toshiba America Information Systems Inc. toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page or at http://go.toshiba.com/battery.
Recall history and context
Toshiba appears in 4 CPSC recalls on record. See all Toshiba recalls.
Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Panasonic battery packs used in Toshiba laptop computers (About 91,000 (in addition, 10,000 were sold in Canada) units). This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops.
Why was it recalled?
CPSC lists the reason as: Burn and Fire Hazards.
What should I do if I own one?
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a…
More recalls from Toshiba
- Toshiba Recalls T Series Notebook Computers
September 2, 2010 · Toshiba · Phones, computers and electronicsThis recall involves certain Toshiba Satellite T135, Satellite T135D and Satellite Pro T130 notebook computer models. "Toshiba" is printed on the top of the notebook…
- Toshiba Recalls AC Adapters sold with Portable DVD Players
October 9, 2007 · Toshiba · Power banks, chargers and batteriesThis recall involves the AC adapter sold with the Toshiba portable DVD player Model SD-P1600. "Toshiba" and ADPV16 can be found on the side of the adapter. "Toshiba"…
- Toshiba Recalls Notebook Computer Batteries
August 9, 2007 · Toshiba · Power banks, chargers and batteriesThe recalled lithium-ion batteries were sold with, or sold separately to be used with, the following notebook computer models: Satellite A100, Satellite A105 and Tecra…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on April 13, 2016. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.