Visonic Recalls Amber Personal Emergency Response Pendants and Kits Due to Pendant Battery Failure
Recall at a glance
- Recall number
- 15-018 (CPSC)
- Recall date
- October 30, 2014
- Brand
- Visonic
- Category
- Other consumer products
- Products
- Visonic Amber Pendants and Visonic Amber Kits
- Hazard
- Pendant Battery Failure
- Remedy
- Replace
- Units
- About 29,200
- Made in
- Israel
- Last updated by CPSC
- January 6, 2015
What was recalled
This recall involves Visonic Amber Pendants MCT-212 GS LA S (315) ENR and Visonic Amber Kits GS LA (315) KIT2. The kits contain the pendant and a base station. The Visonic Amber personal miniature transmitter pendant enables the consumer to remotely signal their personal emergency response system to send a request for assistance. The pendant is off-white with a red oval-shaped button on the face. It measures about 1 1/2 inches long by 1 1/2 inches wide by 5/8 of an inch deep. The white, plastic base station measures 8 inches wide by 2 inches deep by 11 inches high, and has an emergency, call and status check button. A label on the back of the pendant lists the part number and serial number. Recalled pendants sold separately have part number 0-102511 and serial numbers 0114147681 through 2015044165, 2513325212 through 4313226157 and 4513346942 through 5113063274. Pendants sold as part of the kit have model number 0-102371 and serial numbers 0114147759 through 1713321693, 1913433218 through 3313297879 and 3713561718 through 5113063339.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Visonic Amber Pendants and Visonic Amber Kits · About 29,200 units
Photos from the recall notice
Where it was sold
Companies named in the notice: Leased by Life Alert Emergency Response to consumers who subscribed for alarm monitoring services from about May 2013 through July 2014. Retail price for the products are about $50 for the pendant, and between $220 and $240 for the kit.; Visonic Ltd., of Tel Aviv, Israel; Visonic Inc., of Westford, Mass..
Consumer contact
Visonic at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday, or online at www.visonic.com and click on North America and then Product News under the Solutions and Products tab for more information about the recall.
Recall history and context
Visonic appears in 2 CPSC recalls on record.
Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Visonic Amber Pendants and Visonic Amber Kits (About 29,200 units). This recall involves Visonic Amber Pendants MCT-212 GS LA S (315) ENR and Visonic Amber Kits GS LA (315) KIT2.
Why was it recalled?
CPSC lists the reason as: Pendant Battery Failure.
What should I do if I own one?
Consumers should immediately contact Visonic or their alarm service provider for instructions on receiving a replacement pendant. Until a new pendant is received, consumers should manually test their pendant regularly for low battery status.
More recalls from Visonic
- Visonic Recalls Amber Personal Emergency Response System Kits
September 11, 2013 · Visonic · Other consumer productsThe recalled Visonic Amber Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on January 6, 2015. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.