Recall Radar

Nest Labs Recalls to Repair Nest Protect Smoke + CO Alarms Due to Failure to Sound Alert

Recall 14-187 · May 21, 2014 · Nest Labs

What to doThe repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically receive the update that disables the Nest Wave feature. Customers should confirm that their devices have been updated by going to Nest Sense on their Nest account mobile or web application and ensuring that the button for Nest Wave is off and grayed out. Instructions on how to…

Read the official CPSC notice

Recall at a glance

Recall number
14-187 (CPSC)
Recall date
May 21, 2014
Brand
Nest Labs
Category
Smoke alarms and home safety
Products
Nest Protect: Smoke + CO Alarm
Hazard
Failure to Sound Alert
Hazard type
Fire and burn
Remedy
Refund, Repair
Units
About 440,000
Made in
China
Last updated by CPSC
January 9, 2015

What was recalled

This recall includes all Nest Protect Smoke + CO alarms. The alarms are made of black or white plastic and are about 5.25 inches square with rounded corners and about 1.5 inches deep. The word "nest" is on a large button on the face of the alarm. Consumers can enable the alarms to be controlled by a computer or a smartphone over a wireless network. The alarms have a Nest Wave feature, which allows users to temporarily silence some alerts or cancel a manual test by vigorously waving an arm near the unit that triggered the alarm. Nest Protect Smoke + CO alarms came from the factory with the Nest Wave feature enabled and with the slider button in the "On" position in Nest Protect Settings.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Nest Protect: Smoke + CO Alarm · About 440,000 units

Photos from the recall notice

Nest Protect Smoke + CO Alarm - Black
Nest Protect Smoke + CO Alarm - Black
Nest Protect Smoke + CO Alarm - White
Nest Protect Smoke + CO Alarm - White

Where it was sold

Companies named in the notice: Best Buy, Home Depot and other retailers nationwide, and online at nest.com, amazon.com, bestbuy.com and homedepot.com from November 15, 2013 to April 3, 2014 for about $130.; Nest Labs Inc. of Palo Alto, Calif..

Injuries or incidents reported

Nest Labs has received no reports of incidents, injuries or property damage.

Consumer contact

Nest Labs at (800) 249-4280 anytime or online at www.nest.com and click on Nest Protect Safety Notice for more information.

Recall history and context

Since 2019 CPSC has recorded 20 recalls in the smoke alarms and home safety category, 4 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Nest Protect: Smoke + CO Alarm (About 440,000 units). This recall includes all Nest Protect Smoke + CO alarms.

Why was it recalled?

CPSC lists the reason as: Failure to Sound Alert.

What should I do if I own one?

The repair is an automatic electronic update that disables the Nest Wave feature and is delivered automatically to devices connected wirelessly to the Internet and linked to a Nest account. Consumers should take one of the following actions: Consumers who have not connected their Nest Protect devices to their wireless network and linked them to a Nest account should immediately do so. The devices will automatically…

Similar recalls in smoke alarms and home safety

Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on January 9, 2015. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.