Visonic Amber Personal Emergency Response Kits Recalled Due to Failure to Signal Emergency Assistance
Recall at a glance
- Recall number
- 14-104 (CPSC)
- Recall date
- February 12, 2014
- Brand
- Visonic Amber Personal Emergency Response Kits
- Category
- Other consumer products
- Products
- Visonic Amber SelectX Personal Emergency Response System (PERS) Kits
- Hazard
- Failure to Signal Emergency Assistance
- Remedy
- Replace
- Units
- About 1,700 (previous recall of 24,000 units in September 2013)
- Made in
- Israel
- Last updated by CPSC
- January 8, 2015
What was recalled
The recalled Visonic Amber SelectX Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. An Amber kit consists of one wireless pendant worn by the user, one Amber brand base station, generally connected to a phone line, a power supply and backup battery. Base stations are white, rectangular and measure about 9 inches wide by 7 inches deep by 2 inches high with gray emergency, call and check buttons. Recalled models have catalog number 0-100729 and serial numbers 1612002383 through 501206949. The first four digits represent manufacture dates April 2012 through December 2012 in WWYY format. The first two digits are week of manufacture and the second two numbers are the year of manufacture. For example serial number 2312 600299 indicates a manufacturing date of the 23rd week of 2012 or roughly June 2012. Each unit has an external label on the back of the base station, with the product name and serial number. Amber base stations previously recalled due to a different problem also had catalog number 0-100729 and serial numbers 2308600299 through 3013079617.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Visonic Amber SelectX Personal Emergency Response System (PERS) Kits · About 1,700 (previous recall of 24,000 units in September 2013) units
Photos from the recall notice
Where it was sold
Companies named in the notice: Visonic distributors and professional alarm installation firms nationwide from April 2012 through April 2013 for between $220 and $240 for the kits.; Visonic Ltd., of Tel Aviv, Israel; Visonic Ltd., of Westford, Mass..
Injuries or incidents reported
The firm has not received any reports of incidents or injuries related to this issue.
Consumer contact
Visonic at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday or online at www.visonic.com and click on North America and click on Product News under the Solutions and Products tab for more information about the recall.
Recall history and context
Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Visonic Amber SelectX Personal Emergency Response System (PERS) Kits (About 1,700 (previous recall of 24,000 units in September 2013) units). The recalled Visonic Amber SelectX Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance.
Why was it recalled?
CPSC lists the reason as: Failure to Signal Emergency Assistance.
What should I do if I own one?
Consumers should immediately contact their system installer or a Visonic alarm installation professional to replace the recalled base station with a new unit.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on January 8, 2015. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.