Dolls Recalled by Pottery Barn Kids Due To Strangulation Hazard
Recall at a glance
- Recall number
- 11-321 (CPSC)
- Recall date
- September 8, 2011
- Brand
- Pottery Barn Kids
- Category
- Toys and games
- Products
- Chloe, Sophie and Audrey soft dolls
- Hazard
- Strangulation Hazard
- Hazard type
- Suffocation and strangulation
- Remedy
- Refund
- Units
- About 81,000 in the United States and 1,300 in Canada
- Made in
- China
- Last updated by CPSC
- July 5, 2016
What was recalled
This recall involves soft dolls sold under the names Audrey, Chloe and Sophie. The dolls measure about 17 inches high and have hair made of yarn. Audrey's hair is black, Chloe's hair is dark brown and Sophie's hair is blonde. The dolls are part of Pottery Barn Kids' Girl Doll Collection. The doll's name can be found on a tag sewn onto her bottom.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Chloe, Sophie and Audrey soft dolls · About 81,000 in the United States and 1,300 in Canada units
Photos from the recall notice
Where it was sold
Companies named in the notice: Pottery Barn Kids stores nationwide, online at www.potterybarnkids.com and through Pottery Barn Kids catalogs from July 2006 to April 2011 for about $40.; Pottery Barn Kids, a division of Williams-Sonoma Inc., of San Francisco, Calif..
Injuries or incidents reported
The firm has received five reports of dolls with looped hair, including one report in which a loop of the Chloe doll's hair was found around the neck of a 21-month old child. The child was not injured.
Consumer contact
For additional information, contact Pottery Barn Kids toll-free at (855) 880-4504 between 4 a.m. and 9 p.m. PT seven days a week or visit the firm's website at www.potterybarnkids.com
Recall history and context
Pottery Barn Kids appears in 14 CPSC recalls on record. See all Pottery Barn Kids recalls.
Since 2019 CPSC has recorded 156 recalls in the toys and games category, 71 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Chloe, Sophie and Audrey soft dolls (About 81,000 in the United States and 1,300 in Canada units). This recall involves soft dolls sold under the names Audrey, Chloe and Sophie.
Why was it recalled?
CPSC lists the reason as: Strangulation Hazard.
What should I do if I own one?
Consumers should take the dolls away from children immediately and cut the looped hair of the Chloe and Sophie dolls and remove the headband of the Audrey doll to eliminate the hazard. Consumers may also call Pottery Barn Kids for instructions on how to return the affected dolls for a merchandise credit.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on July 5, 2016. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.