Recall Radar

Steelcase Recalls Cachet Swivel Chairs Due to Fall Hazard

Recall 11-110 · January 25, 2011 · Steelcase

What to doSteelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at http://recall.steelcase.com. If any cracks are identified, consumers should immediately stop using the chairs and contact Steelcase. Even if no cracks are identified, consumers should contact Steelcase to arrange for the replacement process and periodically check for cracks until the chair supports are replaced.

Read the official CPSC notice

Recall at a glance

Recall number
11-110 (CPSC)
Recall date
January 25, 2011
Brand
Steelcase
Category
Furniture and home
Products
Cachet Swivel Chairs
Hazard
Fall Hazard
Hazard type
Falls and tip-overs
Remedy
Replace
Units
About 165,000
Made in
United States
Last updated by CPSC
July 8, 2016

What was recalled

This recall involves all Steelcase Cachet swivel chairs with model number 487 manufactured between May 2002 and October 15, 2009. The chairs have a plastic slotted seat and back design and some were sold with back and seat cushions. The model number and manufacture date are printed on a label on the underside of the base of the chair.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Cachet Swivel Chairs · About 165,000 units

Photos from the recall notice

Steelcase Recalls Cachet Swivel Chairs
Steelcase Recalls Cachet Swivel Chairs
Steelcase Recalls Cachet Swivel Chairs

Where it was sold

Companies named in the notice: Authorized Steelcase dealers and retail outlets including Healthy Back Store, CSN, Home Office Solutions, Office & Company and Sam Flax stores nationwide and online at www.store.steelcase.com between May 2002 and November 2009 for up to $600.; Steelcase Inc., of Grand Rapids, Mich..

Injuries or incidents reported

The firm has received one report of a chair support failure resulting in a back injury.

Consumer contact

For additional information, contact Steelcase toll-free at (800) 391-7194 between 8 a.m. and 5 p.m. ET Monday through Friday or visit the firm's website at http://recall.steelcase.com. Consumers can also email the firm at cachetrecall@steelcase.com

Recall history and context

Steelcase appears in 3 CPSC recalls on record. See all Steelcase recalls.

Since 2019 CPSC has recorded 294 recalls in the furniture and home category, 93 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Cachet Swivel Chairs (About 165,000 units). This recall involves all Steelcase Cachet swivel chairs with model number 487 manufactured between May 2002 and October 15, 2009.

Why was it recalled?

CPSC lists the reason as: Fall Hazard.

What should I do if I own one?

Steelcase will replace chairs for individual consumers who purchased chairs online or from retail outlets listed above. For all commercial customers who purchase chairs in quantity, Steelcase will replace the chair support parts. Chairs should be inspected for cracks in the front seat support according to the instructions posted at http://recall.steelcase.com. If any cracks are identified, consumers should…

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on July 8, 2016. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.