Asurion Recalls Counterfeit BlackBerry-branded Batteries Due to Burn and Fire Hazards
Recall at a glance
- Recall number
- 10-752 (CPSC)
- Recall date
- August 10, 2010
- Brand
- Asurion
- Category
- Power banks, chargers and batteries
- Products
- Counterfeit BlackBerry®-branded cell phone batteries in refurbished devices
- Hazard
- Burn and Fire Hazards
- Hazard type
- Fire and burn
- Units
- About 470,000
- Last updated by CPSC
- May 23, 2014
What was recalled
This recall involves only BlackBerry®-branded batteries provided with refurbished Blackberry®-branded devices. The refurbished devices were sent to consumers by Asurion through a handset protection program. The batteries were used across virtually all models of refurbished BlackBerry devices distributed by Asurion prior to November 1, 2009. Genuine Blackberry-branded batteries are not included in this recall. No other Asurion or BlackBerry products are involved in this recall.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Counterfeit BlackBerry®-branded cell phone batteries in refurbished devices · About 470,000 units
Where it was sold
Companies named in the notice: Asurion, as part of their handset protection claim program nationwide from March 2004 through October 2009.; Asurion, of Smyrna, Tenn..
Injuries or incidents reported
Asurion has received two reports of counterfeit BlackBerry®-branded batteries overheating, causing minor burns to a consumer's finger and minor property damage to a sofa and car seat.
Consumer contact
For more information, contact Asurion toll-free at (866) 384-9175 between 8 a.m. and 7 p.m. CT Monday through Friday, or visit the firm's website at www.001batex.com
Recall history and context
Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Counterfeit BlackBerry®-branded cell phone batteries in refurbished devices (About 470,000 units). This recall involves only BlackBerry®-branded batteries provided with refurbished Blackberry®-branded devices.
Why was it recalled?
CPSC lists the reason as: Burn and Fire Hazards.
What should I do if I own one?
Consumers who received refurbished BlackBerry devices through Asurion prior to November 1, 2009 should immediately stop using the product and contact Asurion for a replacement product. Asurion is directly contacting known consumers with the affected batteries to notify them of this recall.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on May 23, 2014. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.