Wireless Headset Batteries Recalled by GN Netcom Due to Fire Hazard

Recall at a glance

What was recalled

This recall involves ATL lithium-ion polymer batteries in GN9120 wireless headsets. The headsets are intended primarily for professional use in offices and call centers. The product is sold with three components: a base station, headset and power adapter. "GN Netcom" or "GN9120" is printed on the base station and headset. The affected batteries have part number 603028 and have a white plastic enclosure. The batteries are labeled "Made by ATL (Amperex Technology Ltd.)" and "(ATL P/N 603028)." Batteries sold as a replacement part are labeled "GN9120 battery replacement kit."

Is my product affected?

Compare your product with the details below, including model numbers where listed.

• GN9120 Wireless Headsets · About 525,000 (an additional 675,000 were sold outside the U.S.) units

Photos from the recall notice

Where it was sold

Companies named in the notice: GN Netcom, authorized distributors and resellers nationwide from January 2005 through September 2008 for between $150 and $350 as part of the GN9120 headset and about $20 as a replacement part.; GN Netcom Inc., of Nashua, New Hampshire; Amperex Technology Limited (ATL), of Hong Kong (battery).

Injuries or incidents reported

GN Netcom has received 10 reports of incidents involving overheating, including three reports of open flames and property damage to furniture on which the headsets were resting.

Consumer contact

For additional information, contact GN Netcom at (877) 803-6467 between 9 a.m. and 6 p.m. Monday through Friday ET, or visit the firm's Web site at www.jabra.com

Recall history and context

Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.

Frequently asked questions

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