CPSC and GE Interlogix Announce Recall to Repair Security Control Panels
Recall at a glance
- Recall number
- 02-525 (CPSC)
- Recall date
- March 13, 2002
- Brand
- GE Interlogix
- Category
- Other consumer products
- Products
- Security Control Panel
- Hazard
- Fire and burn hazard
- Hazard type
- Fire and burn
- Units
- Approximately 18,000
- Last updated by CPSC
- November 3, 2025
What was recalled
The repair includes all ZX400, ZX410 and ZX440F security control panels experiencing "MEMORY ERROR" or "NO COM FROM CONTROL" errors and all ZX300 and ZX310 security control panels that are being monitored. The control panels are used mainly to guard against burglary but can be linked to smoke and fire alarms. The brand name "Moose" is printed on the front of the keypad.
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Security Control Panel · Approximately 18,000 units
Where it was sold
Companies named in the notice: Authorized dealers and distributors sold the security control panels nationwide, from November 1998 to March 2001, for between $40 and $260.; GE Interlogix, of Tualatin, Ore..
Injuries or incidents reported
CPSC and GE Interlogix are not aware of any incidents involving these security control panels. This recall is being conducted to prevent the possibility of incidents or injuries.
Consumer contact
For more information, consumers can contact GE Interlogix at (800) 648-7422 between 6:00 a.m. and 5:00 p.m. PT Monday through Friday or visit the firm's web site at www.sentrol.com
Recall history and context
GE Interlogix appears in 2 CPSC recalls on record.
Since 2019 CPSC has recorded 399 recalls in the other consumer products category, 68 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Security Control Panel (Approximately 18,000 units). The repair includes all ZX400, ZX410 and ZX440F security control panels experiencing "MEMORY ERROR" or "NO COM FROM CONTROL" errors and all ZX300 and ZX310 security control panels that are being monitored.
Why was it recalled?
CPSC lists the reason as: Fire and burn hazard.
What should I do if I own one?
Consumers with these security control panels should contact their service dealers immediately to arrange for an inspection and repair. Meanwhile, in the event of an emergency, consumers should not rely on their security systems to contact emergency personnel.
More recalls from GE Interlogix
- CPSC, GE Interlogix Announce Recall of Smoke Detectors
September 3, 2003 · GE Interlogix · Smoke alarms and home safetyThe ESL 500N smoke detectors are hard-wired and require professional installation. The recalled alarms have the following model numbers, which are located on the back of…
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on November 3, 2025. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.