CPSC, Next Level Communications Announce Recall of Power Supply for Computer Modems

Recall at a glance

What was recalled

These power supplies are used with Next Level ADSL/VDSL ETHERset (modem) units, which provide high-speed internet access. They have a black plastic housing and are 2.5 inches wide, 2.75 inches high, and 1.5 inches deep. The name "PowDec" and the model "WP12303N" are located on a label on the back of the housing. The recalled power supplies were provided for use with Next Level ADSL/VDSL ETHERset part numbers: 750-00097 A,B&C and 750-00526 A&B.

Is my product affected?

Compare your product with the details below, including model numbers where listed.

• Power Supplies used with Next Level ADSL/VDSL ETHERset (modem) units · About 46,000 units

Photos from the recall notice

Where it was sold

Companies named in the notice: ADSL/VDSL ETHERsets with a recalled power supply were sold nationwide, from February 1999 to May 2001, for a suggested retail price between $225 and $250.; PowDec Technologies, Inc.; Next Level Communications, of Rohnert Park, CA.

Injuries or incidents reported

There have been 8 reports of these power supplies overheating and causing melted or damaged enclosures. No injuries have been reported.

Consumer contact

Consumers may contact Next Level Communications toll-free at (888) 653-8353 8:00 am to 5:00 pm PT, Monday to Friday.

Recall history and context

Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.

Frequently asked questions

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