Recall Radar

CPSC, Cisco Announce Recall of Power Adapters

Recall 02-017 · October 16, 2001

What to doConsumers should stop using the power adapters immediately and contact Cisco to receive a free replacement.

Read the official CPSC notice

Recall at a glance

Recall number
02-017 (CPSC)
Recall date
October 16, 2001
Category
Power banks, chargers and batteries
Products
Power adapters used with certain Cisco ADSL Routers
Hazard
Fire and burn, Electric shock hazard
Hazard type
Fire and burnElectric shock
Units
About 95,000
Last updated by CPSC
July 24, 2025

What was recalled

This recall involves power adapters with the part number "34-0949- 02." The part number is located on the adapter label, below the Cisco Systems logo. The power adapter is a small, black AC unit, which establishes a connection between the router and an electrical outlet. The adapters are used with the ADSL Routers that provide secure, high-speed Internet access for small businesses, small offices, home offices and corporate teleworkers. The power adapters were shipped with the following ADSL routers: Cisco 827 Cisco 827-4V Cisco 826 Cisco SOHO77 Cisco SOHO77-50 Cisco 827-EUR

Is my product affected?

Compare your product with the details below, including model numbers where listed.

  • Power adapters used with certain Cisco ADSL Routers · About 95,000 units

Photos from the recall notice

Where it was sold

Companies named in the notice: Service providers and distributors worldwide sold routers with these power adapters, from April 2000 through September 2001.; Cisco Systems Inc., of San Jose, Calif..

Injuries or incidents reported

Cisco has received one report of an adapter overheating. No injuries or property damage have been reported.

Consumer contact

For more information, call Cisco at (800) 553-2447, anytime or go to the firm's web site at www.cisco.com

Recall history and context

Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.

Frequently asked questions

What was recalled?

Power adapters used with certain Cisco ADSL Routers (About 95,000 units). " The part number is located on the adapter label, below the Cisco Systems logo.

Why was it recalled?

CPSC lists the reason as: Fire and burn, Electric shock hazard.

What should I do if I own one?

Consumers should stop using the power adapters immediately and contact Cisco to receive a free replacement.

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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on July 24, 2025. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.