CPSC, Cisco Announce Recall of Power Adapters
Recall at a glance
- Recall number
- 02-017 (CPSC)
- Recall date
- October 16, 2001
- Category
- Power banks, chargers and batteries
- Products
- Power adapters used with certain Cisco ADSL Routers
- Hazard
- Fire and burn, Electric shock hazard
- Hazard type
- Fire and burnElectric shock
- Units
- About 95,000
- Last updated by CPSC
- July 24, 2025
What was recalled
This recall involves power adapters with the part number "34-0949- 02." The part number is located on the adapter label, below the Cisco Systems logo. The power adapter is a small, black AC unit, which establishes a connection between the router and an electrical outlet. The adapters are used with the ADSL Routers that provide secure, high-speed Internet access for small businesses, small offices, home offices and corporate teleworkers. The power adapters were shipped with the following ADSL routers: Cisco 827 Cisco 827-4V Cisco 826 Cisco SOHO77 Cisco SOHO77-50 Cisco 827-EUR
Is my product affected?
Compare your product with the details below, including model numbers where listed.
- Power adapters used with certain Cisco ADSL Routers · About 95,000 units
Photos from the recall notice

Where it was sold
Companies named in the notice: Service providers and distributors worldwide sold routers with these power adapters, from April 2000 through September 2001.; Cisco Systems Inc., of San Jose, Calif..
Injuries or incidents reported
Cisco has received one report of an adapter overheating. No injuries or property damage have been reported.
Consumer contact
For more information, call Cisco at (800) 553-2447, anytime or go to the firm's web site at www.cisco.com
Recall history and context
Since 2019 CPSC has recorded 109 recalls in the power banks, chargers and batteries category, 20 recalls of them in the past 12 months.
Frequently asked questions
What was recalled?
Power adapters used with certain Cisco ADSL Routers (About 95,000 units). " The part number is located on the adapter label, below the Cisco Systems logo.
Why was it recalled?
CPSC lists the reason as: Fire and burn, Electric shock hazard.
What should I do if I own one?
Consumers should stop using the power adapters immediately and contact Cisco to receive a free replacement.
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Source: U.S. Consumer Product Safety Commission recall data, shown as published and last updated by CPSC on July 24, 2025. Details can change; the official notice is the authority. If your product may be recalled, stop and read the notice before deciding what to do. Terms and disclaimer.