2020–2023 Mercedes-Benz Metris recall: Equipment: electrical, infotainment, video (touch)screen/monitor/unit
Recall at a glance
- Campaign number
- 25V463000
- Reported
- July 11, 2025
- Manufacturer
- Daimler Vans USA, LLC
- Part
- Equipment: electrical, infotainment, video (touch)screen/monitor/unit
- Vehicles affected
- About 43,422
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
The fix
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
Affected models
Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.
Frequently asked questions
Which vehicles are affected by this recall?
Mercedes-Benz Metris (2020, 2021, 2022, 2023). Check your VIN to confirm.
What is the safety risk?
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
What is the fix?
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.