2019–2022 Mercedes-Benz Sprinter 2500, Sprinter 1500, Sprinter 4500 and more recall: Electrical system: instrument cluster/panel
Recall at a glance
- Campaign number
- 24V930000
- Reported
- December 13, 2024
- Manufacturer
- Daimler Vans USA, LLC
- Part
- Electrical system: instrument cluster/panel
- Vehicles affected
- About 697
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Safety risk
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
The fix
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Affected models
Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.
Notes from the notice
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Frequently asked questions
Which vehicles are affected by this recall?
Mercedes-Benz Sprinter 1500 (2019, 2020, 2021, 2022); Mercedes-Benz Sprinter 2500 (2019, 2020, 2021, 2022); Mercedes-Benz Sprinter 3500 (2019, 2020, 2021, 2022); Mercedes-Benz Sprinter 4500 (2019, 2020, 2021, 2022). Check your VIN to confirm.
What is the safety risk?
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
What is the fix?
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.