2023–2025 Mercedes-Benz Amg Eqe SUV 53 4MATIC, Eqs 580, Amg Eqs 53 4MATIC and more recall: Electrical system: propulsion system, traction battery, management system/energy control module (bms/becm), software

NHTSA campaign 24V-372 · May 28, 2024 · Mercedes-Benz USA, LLC

Check your own car by VIN. A recall applies only to certain vehicles, built in certain periods. NHTSA’s recall lookup checks your 17-character VIN against open recalls and is free.

Recall at a glance

Campaign number: 24V372000
Reported: May 28, 2024
Manufacturer: Mercedes-Benz USA, LLC
Part: Electrical system: propulsion system, traction battery, management system/energy control module (bms/becm), software
Vehicles affected: About 14,912

What is wrong

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.

Safety risk

A sudden loss of drive power increases the risk of a crash.

The fix

Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.

Affected models

Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.

Notes from the notice

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Frequently asked questions

Which vehicles are affected by this recall?

Mercedes-Benz Amg Eqe 53 4MATIC (2024); Mercedes-Benz Amg Eqe SUV 53 4MATIC (2024, 2025); Mercedes-Benz Amg Eqs 53 4MATIC (2024); Mercedes-Benz Eqe 350 4MATIC (2024); Mercedes-Benz Eqe 350+ (2024); Mercedes-Benz Eqe 500 (2024); and more. Check your VIN to confirm.

What is the safety risk?

A sudden loss of drive power increases the risk of a crash.

What is the fix?

Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.