2011–2019 Ford Explorer recall: Structure: body, roof and pillars
Recall at a glance
- Campaign number
- 24V031000
- Reported
- January 19, 2024
- Manufacturer
- Ford Motor Company
- Part
- Structure: body, roof and pillars
- Vehicles affected
- About 1,889,110
What is wrong
Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
Safety risk
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
The fix
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Affected models
Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.
Notes from the notice
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Frequently asked questions
Which vehicles are affected by this recall?
Ford Explorer (2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019). Check your VIN to confirm.
What is the safety risk?
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
What is the fix?
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.