Recall Radar

2014–2020 Mercedes-Benz GLC300, Redundant S550E, C 350 E and more recall: Structure: body, roof and pillars

NHTSA campaign 23V-854 · December 15, 2023 · Mercedes-Benz USA, LLC

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Recall at a glance

Campaign number
23V854000
Reported
December 15, 2023
Manufacturer
Mercedes-Benz USA, LLC
Part
Structure: body, roof and pillars
Vehicles affected
About 2,976

What is wrong

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.

Safety risk

A detached roof panel can become a road hazard, increasing the risk of a crash.

The fix

Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

Affected models

Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.

Notes from the notice

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Frequently asked questions

Which vehicles are affected by this recall?

Mercedes-Benz Amg C43 (2017, 2018, 2019, 2020); Mercedes-Benz Amg C63 (2015, 2016, 2017, 2018, 2019, 2020); Mercedes-Benz Amg CLA45 (2014, 2015, 2016, 2017, 2018); Mercedes-Benz Amg GLA45 (2015); Mercedes-Benz Amg GLC43 (2017, 2018, 2019); Mercedes-Benz Amg GLC63 (2019); and more. Check your VIN to confirm.

What is the safety risk?

A detached roof panel can become a road hazard, increasing the risk of a crash.

What is the fix?

Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.