2018–2023 Lincoln Navigator and 2018–2023 Ford Expedition, F-350 SD, F-250 SD and more recall: Equipment: other, owners/service/other manual
Recall at a glance
- Campaign number
- 23V420000
- Reported
- June 9, 2023
- Manufacturer
- Ford Motor Company
- Part
- Equipment: other, owners/service/other manual
- Vehicles affected
- About 691,133
What is wrong
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Safety risk
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
The fix
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Affected models
Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.
Notes from the notice
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Frequently asked questions
Which vehicles are affected by this recall?
Ford Expedition (2018, 2019, 2020, 2021, 2022, 2023); Ford F-250 SD (2019, 2020, 2021, 2022, 2023); Ford F-350 SD (2019, 2020, 2021, 2022, 2023); Ford F-450 SD (2019, 2020, 2021, 2022, 2023); Ford F-550 SD (2019, 2020, 2021, 2022, 2023); Lincoln Navigator (2018, 2019, 2020, 2021, 2022, 2023). Check your VIN to confirm.
What is the safety risk?
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
What is the fix?
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.