2019–2021 Mercedes-Benz Sprinter 4500, Sprinter 1500, Sprinter 2500 and more recall: Back over prevention: display function
Recall at a glance
- Campaign number
- 22V281000
- Reported
- April 27, 2022
- Manufacturer
- Daimler Vans USA, LLC
- Part
- Back over prevention: display function
- Vehicles affected
- About 12,086
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
The fix
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Affected models
Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.
Notes from the notice
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Frequently asked questions
Which vehicles are affected by this recall?
Mercedes-Benz Sprinter 1500 (2019, 2020, 2021); Mercedes-Benz Sprinter 2500 (2019, 2020, 2021); Mercedes-Benz Sprinter 3500 (2019, 2020, 2021); Mercedes-Benz Sprinter 4500 (2019, 2020, 2021). Check your VIN to confirm.
What is the safety risk?
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
What is the fix?
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.