2019–2020 Subaru Outback, Ascent, Legacy recall: Power train: driveline, chain/belt
Recall at a glance
- Campaign number
- 21V955000
- Reported
- December 9, 2021
- Manufacturer
- Subaru of America, Inc.
- Part
- Power train: driveline, chain/belt
- Vehicles affected
- About 198,255
What is wrong
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
Safety risk
An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
The fix
Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Affected models
Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.
Notes from the notice
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Frequently asked questions
Which vehicles are affected by this recall?
Subaru Ascent (2019, 2020); Subaru Legacy (2020); Subaru Outback (2020). Check your VIN to confirm.
What is the safety risk?
An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
What is the fix?
Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have…
Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.