2021–2022 Mercedes-Benz Eqs 580, Eqs 450, S 500 4MATIC and more recall: Electrical system: software
Recall at a glance
- Campaign number
- 21V931000
- Reported
- November 29, 2021
- Manufacturer
- Mercedes-Benz USA, LLC
- Part
- Electrical system: software
- Vehicles affected
- About 227
What is wrong
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Safety risk
Driver distraction can increase the risk of a crash.
The fix
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Affected models
Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.
Notes from the notice
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Frequently asked questions
Which vehicles are affected by this recall?
Mercedes-Benz Eqs 450 (2022); Mercedes-Benz Eqs 580 (2022); Mercedes-Benz S 500 4MATIC (2022); Mercedes-Benz S 580 (2021). Check your VIN to confirm.
What is the safety risk?
Driver distraction can increase the risk of a crash.
What is the fix?
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.