2019–2021 Mercedes-Benz Sprinter 4500, Sprinter 2500, Sprinter 1500 and more recall: Back over prevention: display function
Recall at a glance
- Campaign number
- 21V411000
- Reported
- June 2, 2021
- Manufacturer
- Daimler Vans USA, LLC
- Part
- Back over prevention: display function
- Vehicles affected
- About 33,437
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Safety risk
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
The fix
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Affected models
Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.
Notes from the notice
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Frequently asked questions
Which vehicles are affected by this recall?
Mercedes-Benz Sprinter 1500 (2019, 2020, 2021); Mercedes-Benz Sprinter 2500 (2019, 2020, 2021); Mercedes-Benz Sprinter 3500 (2019, 2020, 2021); Mercedes-Benz Sprinter 4500 (2019, 2020, 2021). Check your VIN to confirm.
What is the safety risk?
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
What is the fix?
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.