Recall Radar

2019–2021 Mercedes-Benz A 220, Gls 450, Glc 300 and more recall: Electrical system: software

NHTSA campaign 21V-354 · May 14, 2021 · Mercedes-Benz USA, LLC

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Recall at a glance

Campaign number
21V354000
Reported
May 14, 2021
Manufacturer
Mercedes-Benz USA, LLC
Part
Electrical system: software
Vehicles affected
About 343,191

What is wrong

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Safety risk

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

The fix

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.

Affected models

Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.

Notes from the notice

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Frequently asked questions

Which vehicles are affected by this recall?

Mercedes-Benz A 220 (2019, 2020, 2021); Mercedes-Benz Amg A35 (2020, 2021); Mercedes-Benz Amg CLA35 (2020, 2021); Mercedes-Benz Amg CLA45 (2020, 2021); Mercedes-Benz Amg CLS53 (2021); Mercedes-Benz Amg E53 (2021); and more. Check your VIN to confirm.

What is the safety risk?

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

What is the fix?

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.