2019–2020 Mercedes-Benz Sprinter 3500, Sprinter 2500, Sprinter 4500 and more recall: Electrical system: instrument cluster/panel
Recall at a glance
- Campaign number
- 21V235000
- Reported
- April 5, 2021
- Manufacturer
- Daimler Vans USA, LLC
- Part
- Electrical system: instrument cluster/panel
- Vehicles affected
- About 1,285
What is wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Safety risk
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
The fix
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
Affected models
Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.
Notes from the notice
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Frequently asked questions
Which vehicles are affected by this recall?
Mercedes-Benz Sprinter 1500 (2019, 2020); Mercedes-Benz Sprinter 2500 (2019, 2020); Mercedes-Benz Sprinter 3500 (2019, 2020); Mercedes-Benz Sprinter 4500 (2019, 2020). Check your VIN to confirm.
What is the safety risk?
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
What is the fix?
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.