2021 Volkswagen Arteon, Golf, Jetta and more recall: Back over prevention: sensing system, camera
Recall at a glance
- Campaign number
- 20V716000
- Reported
- November 18, 2020
- Manufacturer
- Volkswagen Group of America, Inc.
- Part
- Back over prevention: sensing system, camera
- Vehicles affected
- About 32,048
What is wrong
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.
The fix
Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
Affected models
Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.
Notes from the notice
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Frequently asked questions
Which vehicles are affected by this recall?
Volkswagen Arteon (2021); Volkswagen Atlas (2021); Volkswagen Atlas Cross Sport (2021); Volkswagen Golf (2021); Volkswagen Jetta (2021); Volkswagen Tiguan (2021). Check your VIN to confirm.
What is the safety risk?
A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.
What is the fix?
Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.