Recall Radar

2020 Mercedes-Benz C 300, E 450, E 350 and more recall: Communication

NHTSA campaign 20V-068 · February 7, 2020 · Mercedes-Benz USA, LLC

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Recall at a glance

Campaign number
20V068000
Reported
February 7, 2020
Manufacturer
Mercedes-Benz USA, LLC
Part
Communication
Vehicles affected
About 239

What is wrong

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 C300 Cabrio, C300 Cabrio 4MATIC, C300 Coupe, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C63S AMG Cabrio, CLS53 AMG 4MATIC, E350, E350 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, GLC300 Coupe 4MATIC, GLC300, GLC300 4MATIC, GLC63 AMG Coupe 4MATIC, AMG GT63 4-Door 4MATIC, and AMG GT63S 4-Door 4MATIC vehicles. An electrical circuit inside the Emergency Call System (eCall) communication module may be damaged, potentially relaying an inaccurate vehicle location.

Safety risk

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

The fix

MBUSA will notify owners, and dealers will replace the communication module, free of charge. The recall began April 14, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030016.

Affected models

Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.

Notes from the notice

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Frequently asked questions

Which vehicles are affected by this recall?

Mercedes-Benz Amg C43 (2020); Mercedes-Benz Amg C63 S (2020); Mercedes-Benz Amg CLS53 (2020); Mercedes-Benz Amg E53 (2020); Mercedes-Benz Amg GLC63 (2020); Mercedes-Benz Amg GT63 (2020); and more. Check your VIN to confirm.

What is the safety risk?

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

What is the fix?

MBUSA will notify owners, and dealers will replace the communication module, free of charge. The recall began April 14, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030016.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.