Recall Radar

2013–2017 Mercedes-Benz B 250E, Amg GL63, C250 and more recall: Communication

NHTSA campaign 19V-787 · November 1, 2019 · Mercedes-Benz USA, LLC

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Recall at a glance

Campaign number
19V787000
Reported
November 1, 2019
Manufacturer
Mercedes-Benz USA, LLC
Part
Communication
Vehicles affected
About 24,226

What is wrong

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Safety risk

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

The fix

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Affected models

Model years listed by NHTSA for this campaign. Only vehicles within the build range in the notice are affected.

Notes from the notice

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Frequently asked questions

Which vehicles are affected by this recall?

Mercedes-Benz Amg C63 (2013, 2014, 2015, 2016); Mercedes-Benz Amg C63S (2015, 2016, 2017); Mercedes-Benz Amg CLA45 (2014, 2015, 2016); Mercedes-Benz Amg E63S (2013, 2014, 2015); Mercedes-Benz Amg G65 (2016); Mercedes-Benz Amg GL63 (2013, 2014, 2015, 2016); and more. Check your VIN to confirm.

What is the safety risk?

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

What is the fix?

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) recall data for passenger vehicles, recalls since 2013, shown as published. This site is independent and not affiliated with NHTSA or any manufacturer. Check your VIN at nhtsa.gov/recalls and follow your manufacturer’s notice. Terms and disclaimer.